Last night, I had the pleasure of speaking to the Vancouver User Experience group (AKA VanUE). The theme was “Inspiration,” so I decided to focus on something that’s preoccupied me for my entire career in tech, which is how we can bring our best selves to technology, and use technology in ways that help us [...]
What Men (and Everyone, Really) Can Do To Support Gender Equity in Tech
A thoughtful reader recently asked about the role of male allies in solving the gender imbalance in the tech industry: As a guy in the tech industry, I honestly don’t know how to fix most of the issues… I do want to help, but like many other guys I don’t know the best way to [...]
Diversity Messes With Your Culture… And That’s a Good Thing
One of the real challenges of diversifying your team is that – at the risk of stating the obvious – your workplace is going to feel different, because it will include more difference. And that’s not always a comfortable feeling. I see small companies struggle with this all the time. For a small team, every [...]
How to Fire Someone with Compassion and Respect
A note about this post: None of what follows is a legal opinion; I’m not a lawyer, and I haven’t run this past a lawyer to see whether I’ve held to the letter of the law in my recommendations. I recommend you consult legal advice before terminating any employee, whether for cause or otherwise. My [...]
Transform Your Bucket List with Desired Feelings
I have a bucket list. It has exactly two things on it: See Bruce Springsteen live. Visit the Rothko Chapel. And I’m crossing item #1 off my list tonight. So I think it’s safe to say that the remaining item does not meet the minimum requirements of a “list.” I have friends with great bucket [...]
I Say “Marketing,” You Say “Ugh.”
How is it possible for me, a person who cannot possibly deny being a Marketing Professional™, to say honestly that the word marketing can still make me squeamish? I don’t know, but it does. Like, when I see “marketing” in someone’s Twitter bio, 99% of the time it is a sign to me that I [...]
Designing for Passion
In recent years, I’ve been asking the people and organizations I work with a critical question: What are people going to love about your product¹? I chose the word “love” carefully. People don’t buy a thing after doing an objective, rational analysis devoid of emotion. We don’t donate money to a charity based on an [...]
Medieval Sampling Techniques, Silos, and Creativity
I have a bachelor’s degree in classical music – a discipline that has been struggling for the last century to define its place and figure out how to remain relevant. You might expect that classical musicians would be falling over themselves to forge creative connections with other musical genres, in an effort to infuse freshness [...]
The “Yes, and” of Women Angel Investors
Venture capitalist Dave McClure gives women who care about business and/or technology lots to chew on in his post, “Women in Tech: Put Your Money Where Your Mouth Is.” I like some of what he’s saying, disagree with parts of it, and am enormously psyched that he cares enough about the issue of gender equity [...]
How Women Can Help Square Beat the Competition
Earlier this month, Jack Dorsey (the illustrious Twitter co-founder who now heads up Square, the market leader for mobile payments) came under fire for a photo he tweeted that showed him lunching with Square’s crop of summer interns. The photo was rather unremarkable – a bunch of youngish guys sitting around a boardroom table with [...]



