Last night, I had the pleasure of speaking to the Vancouver User Experience group (AKA VanUE). The theme was “Inspiration,” so I decided to focus on something that’s preoccupied me for my entire career in tech, which is how we can bring our best selves to technology, and use technology in ways that help us [...]
What Men (and Everyone, Really) Can Do To Support Gender Equity in Tech
A thoughtful reader recently asked about the role of male allies in solving the gender imbalance in the tech industry: As a guy in the tech industry, I honestly don’t know how to fix most of the issues… I do want to help, but like many other guys I don’t know the best way to [...]
Once And For All: Tech is Not a Meritocracy
This piece originally appeared on Quartz, but I’m quite proud of it, so I’m republishing it here. I’ve had it with meritocracy. Not because it’s not a wonderful concept. Of course it is. My problem is with the belief many people seem to hold that the world (or some part of it) is already a meritocracy, [...]
Inclusivity Is Not A Double Standard: Why Forbes is Wrong about Women in Tech
Everybody’s talking about Etsy’s success in recruiting women engineers – they’ve increased the number of women in their engineering department by 500% in one year – and that’s awesome to see. I wrote a post about them last summer, discussing the key lessons I thought other tech companies could learn from their approach, and it [...]
Women in Tech and Empathy Work
I’ve written here before about the ongoing puzzle of improving the ratio of women to men in the tech sector. It’s an issue with many angles. There’s an acknowledged “pipeline problem” – a lack of women graduating from university with technical degrees (or emerging from the equally prevalent & valued ranks of self-taught programming); earlier-in-the-lifecycle [...]
Livestreaming the Lean Startup Conference in Vancouver
(Too busy to read this whole post? The TL;DR version is that I’m hosting a Vancouver livestream of the Lean Startup Conference on Monday, December 3. You should join me!) “If one more person tells me to read The Lean Startup, I’m gonna flip out,” complained one of my favourite tech startup founders recently. Indeed, [...]
A Quick and Dirty to Creating Personas
I mentioned in my post on user matrices that I’d be blogging more about personas, and how you can use them to get inside your customer’s* mind. Personas are an underused tool that almost anyone can benefit from using. They’re an amazing framework for helping us get outside our own heads and unpacking our assumptions [...]
Users as Co-Creators: On Tech, Art, and Meaning
Have you ever seen an interview with an artist – a writer, say – where they’re asked about the meaning of their work, and they say something like, “It is whatever you say it is?” It can come off as elusive, flippant, or falsely innocent. But those artists have discerned an important truth about their [...]
Embodied Experiences, Mindfulness, and Technology
Screen time has leaked into every corner of our lives, and I frequently find myself engaged in conversations about it. One person is concerned about texting while walking. Another speaks worriedly about seeing whole families absorbed in their individual screens, alone together in silence. Yet another reflects on her diminishing capacity to go a significant [...]
Hackers and Makers: Language Matters
Saw this in my Twitter stream, thanks to Jennifer Pahlka, and thought, “Aha”: Dale: What’s in a name? Maker feels more open than hacker. #OHS — MAKE (@make) September 27, 2012 Yes, language matters. Especially when we’re inviting community. What feels more welcoming to you: A hackerspace or a Maker Faire? The hackerspace I know [...]



